In 2018, more than 77% of 9-1-1 calls in
Montgomery County were made from mobile phones. When you dial 9-1-1 from
a mobile phone, the 9-1-1 Center has very little information to help
you – only your phone number and a very general sense of your location.
This is a serious problem in an emergency when seconds count,
particularly if you or your loved ones have medical conditions, or are
unable to safely speak. In addition, when you dial 9-1-1 under stress,
you may not have access to important details, or you may have trouble
With Smart911, a free service provided by the
Montgomery County Department of Public Safety, you can provide 9-1-1
call takers and first responders with critical information you want them
to know in any kind of emergency. When you call 9-1-1, your Smart911
Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers
can view your addresses, medical information, home information,
description of pets and vehicles, and emergency contacts. You can
provide as much or as little information as you like.
Safety Profiles can include...
- People living in your household
- Phone numbers associated with your family
- Pets, service animals, and livestock
- Medical conditions and allergies
- Medications and medical equipment
- Property details, layout, and utility information
- Vehicle descriptions
- Emergency contacts
much more. With your Safety Profile available to them, responders can
arrive aware of many details they would not otherwise know. Fire crews
can arrive knowing exactly how many people live your home and where the
bedrooms are located. EMS personnel can know family members’ allergies
or specific medical conditions. Police can access a photo of a missing
family member in seconds rather than minutes or hours, helping the
search start faster.
Smart911 is a national program, meaning your
Smart911 Safety Profile travels with you and is visible to any
participating 9-1-1 center nationwide. Create a Safety Profile today at www.smart911.com or download the Smart 911 app for iphone or android.