Emergency Phone Numbers

Dial 9-1-1 For POLICE, FIRE or MEDICAL EMERGENCY

IMPORTANT INFORMATION FOR DIALING 9-1-1 FROM A CELLULAR PHONE

• Did you know that the majority of 9-1-1 calls are made with a cell phone?
• Did you also know that if you dial 9-1-1 from a cell phone then your emergency call could be routed to a different county's 9-1-1 center, such as Philadelphia, depending on your location and your cell phone carrier?
• If you dial 9-1-1 from a cell phone in Cheltenham Township, always start the conversation with "I am in Cheltenham Township, Montgomery County" so that the call taker can transfer you to the Montgomery County 9-1-1 Center if need be.

In Montgomery County, you can send text messages from your wireless phone to 9-1-1 in an emergency. At this time, Text-to-911 is only available to subscribers of AT&T, Sprint, Verizon Wireless, and T-Mobile.

Text-to-911 may be most helpful in these emergency situations:

• By individuals who have speech or hearing impairments, or who are having a medical emergency that renders them incapable of speech;
• Or in instances when making noise may endanger the caller, such as a home invasion/robbery, or instances of domestic violence or an abduction.

HOW TO TEXT 9-1-1 IN AN EMERGENCY

Only use Text-to-911 in an emergency and if you are unable to make a voice call.

1. Enter the numbers 911 in the "To" field.
2. Describe your location - Text your exact location, address, and municipality (township or borough).
3. Describe the situation - Text what emergency help is needed.
4. Push the "Send" button.

Ensure that your message is concise, and does not contain abbreviations or slang. As you wait for a response, remain calm. Answer questions and follow instructions from the 9-1-1 call taker.

Call if you can, text if you can't

UTILITY EMERGENCY INFORMATION

• Emergency number for PECO Gas and Electric: 1-800-841-4141

• Emergency number for Aqua Pennsylvania: 877-987-2782