Emergency Numbers & SMART 911



Emergency calls from a mobile phone could be routed to a different county's 9-1-1 center, such as Philadelphia, depending on your location and your cell phone carrier.

If you dial 9-1-1 from a cell phone in Cheltenham Township, always start the conversation with "I am in Cheltenham Township, Montgomery County" so that the call taker can transfer you to the Montgomery County 9-1-1 Center if need be.

text 911

Call if you can, Text if you can't

In Montgomery County, you can send text messages from your wireless phone to 9-1-1 in an emergency. At this time, Text-to-911 is only available to subscribers of AT&T, Sprint, Verizon Wireless, and T-Mobile.

Text-to-911 may be most helpful in these emergency situations:

  • By individuals who have speech or hearing impairments, or who are having a medical emergency that renders them incapable of speech;
  • Or in instances when making noise may endanger the caller, such as a home invasion/robbery, or instances of domestic violence or an abduction.


Only use Text-to-911 in an emergency and if you are unable to make a voice call.

  1. Enter the numbers 911 in the "To" field.
  2. Describe your location - Text your exact location, address, and municipality (township or borough).
  3. Describe the situation - Text what emergency help is needed.
  4. Push the "Send" button.

Ensure that your message is concise and does not contain abbreviations or slang. As you wait for a response, remain calm. Answer questions and follow instructions from the 9-1-1 call taker.

Click here for answers to frequently asked questions about Text-to-911.


  • Emergency number for PECO Gas and Electric: 1-800-841-4141
  • Emergency number for Aqua Pennsylvania: 877-987-2782

Smart 911

When you dial 9-1-1 from a mobile phone, the 9-1-1 Center has very little information to help you – only your phone number and a very general sense of your location. This is a serious problem in an emergency when seconds count, particularly if you or your loved ones have medical conditions or are unable to safely speak. In addition, when you dial 9-1-1 under stress, you may not have access to important details, or you may have trouble remembering them.
With Smart911, a free service provided by the Montgomery County Department of Public Safety, you can provide 9-1-1 call takers and first responders with critical information you want them to know in any kind of emergency. When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.    

Safety Profiles can include...

  • People living in your household
  • Phone numbers associated with your family
  • Pets, service animals, and livestock
  • Medical conditions and allergies
  • Medications and medical equipment
  • Property details, layout, and utility information
  • Vehicle descriptions
  • Emergency contacts

...and much more. With your Safety Profile available to them, responders can arrive aware of many details they would not otherwise know. Fire crews can arrive knowing exactly how many people live your home and where the bedrooms are located. EMS personnel can know family members’ allergies or specific medical conditions. Police can access a photo of a missing family member in seconds rather than minutes or hours, helping the search start faster.

Smart911 is a national program, meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide. Create a Safety Profile today at or download the Smart 911 app for iphone or android.



Contact Us

Kenneth C. Hellendall
Emergency Management Coordinator
Township Administration Building
8230 Old York Road
Elkins Park, PA 19027
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