PENNDOT Reminds Customers of Pothole Hotline Number

"1-800-FIX ROAD"

These vast extremes of warm and cold temperatures don't bode well for roadways. When pavement temperatures vary from day to night, the freeze-thaw effect can cause potholes to form almost overnight.

Potholes are created when moisture freezes and expands in and under pavement, often causing bumps and stress fractures in the roadway. When the temperatures warm, however, the ice melts leaving pavement fractured and susceptible to more freeze-thaw damage. When vehicles travel over these areas, the pavement surface collapses and breaks causing a pothole.

To preserve the integrity of the roadway and maintain safe driving conditions, swift action is necessary. But PENNDOT workers can't be everywhere at once. That's why PENNDOT needs the eyes of the motoring public to quickly identify and report the location of a pothole so the roadway can be repaired promptly.

Customers can do this by calling the 1-800 FIX ROAD hotline number to report potholes and other roadway concerns.

The Department's toll-free 1-800-FIX ROAD (1-800-349-7623) hotline connects callers directly to their respective county maintenance office. PENNDOT employees in each of District 10's five counties - Armstrong, Butler, Clarion, Indiana and Jefferson - take pride in providing the people of their communities with fast quality service. Calling 1-800-FIX ROAD will result in prompt action and a telephone follow-up if the caller leaves their name and telephone number.

"This has been a hard winter for our road surfaces and we are anxious to make repairs where needed. Our goal is to provide every PENNDOT customer the best service possible and that means responding to every call we get as soon as we can," said Richard H. Hogg, District Engineer. "To do this, we need the people we serve in District 10 to be our partners. We place maintenance first by patching every pothole that gets reported. We appreciate the input and the help we receive from the people who call 1-800-FIX RAD and report a pothole."

Callers should try to be as specific as possible in describing the location of a pothole. Helpful information includes the State Route and section number (found on small, white signs along roadways), the direction of travel (eastbound or westbound lane, etc.) and any other useful location information.

Why is it important to patch potholes as soon as they form?

"If the pothole isn't patched quickly, additional moisture - almost like an infection - can spread from that pothole and more potholes could form," Hogg added. "Repairing the damage quickly can prevent further deterioration of the road surface."

Customers can use the hotline number for any reason including:

  • Deer carcass removal
  • Pothole patching
  • Brush and tree removal
  • Shoulder and drainage concerns
  • Signage issues
  • Other maintenance needs
  • Information about volunteer programs like Adopt-A-Highway
  • Complaints and compliments