PENNDOT Pothole Hotline Number: "1-800-FIX ROAD"
When pavement temperatures vary from day to night, the freeze-thaw effect can cause potholes to form almost overnight. Potholes are created when moisture freezes and expands in and under pavement, often causing bumps and stress fractures in the roadway. When temperatures warm, ice melts, leaving pavement fractured and susceptible to more freeze-thaw damage. When vehicles travel over these areas, the pavement surface collapses and breaks, causing a pothole.
To preserve the integrity of the roadway and maintain safe driving conditions, PENNDOT needs the eyes of the motoring public to quickly identify and report the location of a pothole so the roadway can be repaired promptly. Customers can report potholes and other roadway concerns by calling 1-800-FIX-ROAD (1-800-349-7623) or by visiting customercare.penndot.gov.
Callers should try to be as specific as possible in describing the location of a pothole. Helpful information includes the State Route and section number (found on small, white signs along roadways), the direction of travel (eastbound or westbound lane, etc.) and any other useful location information.
For STATE roads, callers can use the hotline number for any reason including:
- Deer carcass removal
- Pothole patching
- Brush and tree removal
- Shoulder and drainage concerns
- Signage issues
- Other maintenance needs
- Information about volunteer programs like Adopt-A-Highway
- Complaints and compliments
Motorists can check conditions on more than 40,000 roadway miles by visiting www.511PA.com. 511PA, which is free and available 24 hours a day, provides traffic delay warnings, weather forecasts, traffic speed information and access to more than 770 traffic cameras. 511PA is also available through a smartphone application for iPhone and Android devices, by calling 5-1-1, or by following regional Twitter alerts accessible on the 511PA website.
For more PennDOT information, visit www.penndot.gov.