Montgomery County Vaccine Pre-registration by Phone

Posted on Wednesday February 24, 2021
Montgomery County announces COVID-19 vaccine pre-registration is now available at their COVID-19 Hotline.

NORRISTOWN, PA – During their virtual COVID-19 briefing today, the Montgomery County Commissioners in coordination with the Montgomery County Office of Senior Services announced that a volunteer service is now available to people in the County who need support pre-registering for vaccine appointments by phone.

I am pleased to announce that pre-registration for the COVID-19 vaccine is now available by phone through our COVID-19 hotline," said Dr. Valerie A. Arkoosh, Chair of the Montgomery County Board of Commissioners. "Now we can reach people who do not have the technology or the technical skills to navigate the online vaccination registration site on their own."

Pre-registration for the COVID-19 vaccine by phone can be accessed through the previously announced COVID-19 hotline at (833) 875-3967. To connect with a volunteer, callers should let the agent know they would like support in pre-registering for a vaccine appointment. Volunteers are available Monday through Friday from 8 a.m. to 4 p.m. to support callers in pre-registering for vaccine appointments. When a vaccine appointment becomes available, volunteers will call back to schedule the appointment.

“The Montgomery County Office of Senior Services recognizes that technology access may be a significant barrier for older adults to use online vaccine appointment systems. Many of us are already helping older family members, friends, or neighbors in the vaccine process. For people who may not have that support in their life, there are kind, capable volunteers out there who want to help,” said Doreen Hespell, Administrator of the Office of Senior Services. 

The Office of Senior Services has partnered with 14 nonprofit agencies in Montgomery County to recruit volunteers for the service. To date, over 160 volunteers have been screened, background checked, and trained to support vaccine registration. To inquire about volunteering, please visit the Office of Senior Services website.

To help manage the call services, the Office of Senior Services is partnering with technology provider Mon Ami, whose software will route calls to volunteers and allow volunteers to register callers for vaccine appointments on their behalf, while while maintaining confidentiality of both the volunteers’ and clients’ personal contact information.

COVID-19 Vaccine Updates: Due to the limited supply of vaccine at this time, only people who qualify for Phase 1A will be given appointments. This includes people ages 65 and older and people ages 16-64 with specific underlying medical conditions known to be associated with severe cases of COVID-19. Appointment slots are limited and are available by reservation only. Walk-up registration is not accepted. To learn more about the 1A criteria or to pre-register for an appointment, visit

To date, there are over 172,000 people pre-registered to receive vaccine through the Montgomery County Office of Public Health. At this time and depending on when you registered, it may take up to 12 weeks before registrants hear back from the County about scheduling an appointment as the County is booking appointments to match its supply of the vaccine.

Residents can check their status at the County's vaccine status page. This page lists the number of requests by date of registration. Montgomery County is currently booking appointments for those who pre-registered on or before January 13, 2021.

Complete Montgomery County press release here.

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